Refund policy

Delivery

For orders less than £70.00 excluding VAT there will be a standard delivery charge of £5.95 excluding VAT to UK mainland areas unless you are in the exception postcode area, please see b):

Free delivery on all orders over £70.00 excluding VAT to UK mainland except for:

a) some large and heavy furniture and equipment;

b) the following exception postcode areas: 

AB36-38, AB41-45, AB51-56	KA26-28
Any BT postcode	KW1-17
FK17-21	PA20-49, PA60-78
Any GY postcode - Guernsey	PH17-26, PH30-44, PH49-50
HS1-9	PO30-41 - Isle of Wight
Any IM postcode – Isle of Man	TR21-25 – Isles of Scilly
IV1-56, IV63	ZE1-3 – Shetland Isles
Any JE postcode - Jersey

Delivery charges for the exception postcodes above: 

• For orders less than £100 excluding VAT: £12.50 plus VAT

• For orders over £100 excluding VAT: Free Delivery

c) any delivery made on Saturdays or at a specifically allocated time upon request;

The exceptions to free delivery set out above will be quoted at the time of order.

Please state any special delivery requirements at time of ordering for us to give you a quotation.

 

The Buyer shall ensure presence at the delivery address to sign for the delivery. The Buyer shall always check the number of parcels received upon delivery and sign the Consignment as ‘Unchecked’ so as to confirm that the items have not been inspected in respect of any damages and /or missing items. If the parcel appears damaged, the Buyer shall sign the Consignment as ‘Damaged’ and inform the Seller within three (3) days of receipt of goods.

Next Day Delivery

Orders must be received before 3:00pm Monday to Friday for next working day delivery. Next-day delivery only applies to items that are in stock. The Seller can accept no responsibility for transport delays causing late delivery of items. Next-day delivery is available for mainland UK only. Saturday deliveries can be arranged by request and attract an additional charge.

While we will attempt to get your parcel to you the next working day, please note that due to the current COVID19 situation we can not guarantee this service.

Shortages, Damages and Claims

The Seller shall not be liable to the Buyer for any shortages in quantity delivered, damage or loss, or any defects in the products unless the Buyer notifies the Seller in writing within three (3) days of receipt of the goods. The notification must include the name and address of the Buyer; the quantity and description of the good(s); photographic evidence; and the invoice number and date of relevant invoice. Where liability is accepted, the only obligation of the Seller shall be, at its option, to make good any shortage or non-delivery and / or replace any good found to be damaged or defective and / or refund the cost of any such goods by a credit note.

If goods have been ordered in error the Buyer must request an authorisation form from the Seller to return the goods. No goods will be accepted as a return without a pre-authorisation number. Goods must be returned within 7 days of receipt, unused and in their original packaging. The Seller accepts no responsibility for lost parcels without a confirmation of the despatch of the parcel to the Seller.

If goods have been ordered in error, the Buyer must pay for the return. If goods are being returned because they are faulty or damaged, the Seller will pay for the return.

Refunds on large, heavy, or non-stocked items will be subject to a minimum 10% net invoice handling and inspection charge. Refunds on electrical items have a 25% restocking fee.